Refund Policy
Refund, Return & Cancellation Policy
Last Updated: December 12, 2025
This Refund, Return & Cancellation Policy governs all purchases made on https://robocube.in operated by RoboCube, a brand of Circuit Bloom Technologies Private Limited, a registered Private Limited Company in India and DPIIT-recognised Startup under the Government of India.
By placing an order on our website, you agree to the terms outlined below.
General Policy Statement
Due to the technical, engineering-grade, and specialized nature of our products (including but not limited to Thrust Test Benches, Drone Kits, Electronic Components, and Custom Engineering Solutions), all sales are subject to strict quality control and limited return eligibility.
We reserve the right to approve or reject any refund, return, or cancellation request at our sole discretion.
Order Cancellation Policy
Before Dispatch
Orders may be cancelled only before dispatch, subject to:
- A cancellation processing fee (up to 5% of order value), and
- Deduction of payment gateway charges (non-refundable)
Refunds (if approved) will be processed within 7–10 business days.
After Dispatch
Once the order has been dispatched:
- Cancellation is NOT permitted
- Shipping charges are non-refundable
- Return-to-origin (RTO) shipments due to customer refusal will incur logistics charges
Custom Orders
For:
- Custom-built Thrust Test Benches
- Modified Drone Kits
- Bulk manufacturing orders
- Special configuration products
No cancellation or refund will be accepted once production has started.
Advance payments for custom orders are strictly non-refundable.
Return Policy
Returns are accepted ONLY under the following conditions:
- Product received is physically damaged during transit
- Incorrect product delivered
- Manufacturing defect verified by our technical team
Return Conditions
To qualify for return:
- Complaint must be raised within 48 hours of delivery
- Clear unboxing video is mandatory
- Product must be unused and in original packaging
- All accessories and documentation must be intact
Failure to provide required evidence may result in rejection of return request.
Non-Returnable Items
The following items are strictly non-returnable:
- Used or installed products
- Electrical components once powered on
- Custom-built or configured products
- Agriculture Drone Kits after assembly
- Products damaged due to mishandling
- Software, firmware, or digital documentation
Engineering-grade testing equipment is calibrated and verified before dispatch; hence returns based on performance expectations without verified defect will not be accepted.
Refund Process
If a return is approved:
- Product will undergo technical inspection
- Refund will be issued only after verification
- Shipping charges are non-refundable
- Refund may be partial depending on condition
Refund timeline: 7–14 business days after approval.
Refund will be processed via original payment method only.
Warranty Claims
Refunds are NOT applicable for warranty claims.
Under warranty:
- Repair or replacement will be provided
- Refund is not guaranteed
- Company decision will be final
Force Majeure
RoboCube shall not be held responsible for delays, non-performance, or refund claims arising due to:
- Natural disasters
- Supply chain disruptions
- Government restrictions
- Courier delays
- Events beyond reasonable control
Limitation of Liability
RoboCube's maximum liability shall not exceed the product invoice value.
We shall not be liable for:
- Indirect losses
- Business interruption
- Loss of data
- Operational downtime
- Third-party damages
Dispute Resolution
All disputes shall be subject to jurisdiction of courts in Bhopal, Madhya Pradesh, India.
Contact for Returns
All return/refund requests must be submitted to:
Email: robocubeindia@gmail.com
Subject Line: Order ID – Refund/Return Request
Response Time: Within 2 business days